Conflict Resolution and Difficult Conversations
This course equips leaders with techniques for handling workplace conflicts constructively. Topics include active listening, mediation strategies, and how to approach sensitive discussions in a way that leads to positive outcomes.
Why It’s Worth It
Enhance your active listening skills to better understand team dynamics and resolve issues promptly.
Develop emotional intelligence to manage your reactions and help others navigate their emotions in conflicts.
Master negotiation techniques for creating win-win solutions that benefit all parties involved.
Your Learning Roadmap
Foundations of Conflict Resolution
This module introduces leaders to core concepts of conflict resolution, emphasizing the importance of communication, self-awareness, and a proactive approach to managing disputes. Through an exploration of key theoretical frameworks and real-life examples, you'll gain the conceptual tools necessary for effective conflict management. Understanding Conflict The Role of Leadership in Conflict Resolution Principles and Foundations
Active Listening Skills
In this module, you will learn the importance of active listening in conflict resolution. By examining barriers and developing techniques from works like 'Crucial Conversations', you will be better equipped to engage with differing perspectives and foster mutual understanding. Fundamentals of Active Listening Barriers to Effective Listening Techniques for Enhancing Listening Skills
Emotional Intelligence in Difficult Conversations
This module explores how emotional intelligence supports conflict resolution by allowing leaders to better manage their own emotions and understand those of others. Drawing on insights from both 'Difficult Conversations' and contemporary psychology, you'll learn critical techniques to remain calm and empathetic when tensions run high. Recognizing and Managing Emotions Empathy Building Strategies for Staying Calm
Mediation and Negotiation Strategies
This module is designed to build your skills in mediating disputes and negotiating effective solutions. Drawing on the principles from 'Getting to Yes' and 'Crucial Conversations', you will learn techniques for maintaining neutrality and steering conversations toward mutually beneficial outcomes. Core Mediation Techniques Negotiation Frameworks Building Win-Win Solutions
Conducting Difficult Conversations
The final module focuses on applying your learned skills in real-world contexts. You'll explore strategies for preparing for high-stakes conversations, structuring difficult dialogues, and implementing effective follow-ups to ensure positive outcomes. The techniques discussed draw on insights from best-selling resources and interactive role-plays. Preparation for Sensitive Dialogues Structuring the Conversation Post-Conversation Follow-up
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All You Need to Know
Enroll Now for Success!
Interactive AI guidance for personalized learning
Real-time Q&A for immediate solutions
Flexible learning pace that suits your schedule
Access to practical examples and role-plays
Lessons based on reputable conflict resolution literature
Strategies to foster a positive workplace culture