Conflict Resolution Styles
This course introduces participants to different conflict-resolution styles, including collaboration, avoidance, accommodation, and compromise. Through self-assessments and case studies, participants will determine their default conflict style and practice adapting their approach based on context.
Why It’s Worth It
Gain a solid understanding of various conflict resolution styles to make informed choices when conflicts arise.
Identify and evaluate your natural conflict tendencies through self-assessment, allowing for personal growth and adaptation.
Practice real-world applications of conflict resolution in a safe environment, boosting your confidence to handle conflicts effectively.
Your Learning Roadmap
Foundations of Conflict Resolution
This module introduces the basic concepts of conflict resolution and explores the evolution of theories in this field. Participants will grasp the definitions and key elements that shape conflict dynamics and the goals of resolving them effectively. Nature of Conflict Evolution of Resolution Theories Overview of Resolution Styles
Self-Assessment in Conflict Resolution
Participants will engage with self-assessment exercises to understand their personal tendencies in conflict situations. The module focuses on introspection and practical evaluation using case studies and reflective exercises, drawing on frameworks from popular literature. Identifying Your Default Style Self-Assessment Tools and Techniques Interpreting Assessment Results
Collaboration and Compromise Styles
This module examines the collaboration style that emphasizes joint problem-solving and the compromise style that involves mutual concession. Through case studies and interactive discussions, participants will learn when and how to apply these approaches to achieve win-win solutions. Collaboration: Win-Win Solutions Understanding Compromise Case Studies in Collaboration and Compromise
Avoidance and Accommodation Styles
This module focuses on the situational effectiveness of avoidance and accommodation styles, explaining their positive and negative aspects. Participants will consider scenarios from professional and personal conflicts to determine the appropriate use of these approaches. Understanding Avoidance Exploring Accommodation Case Studies: When to Avoid or Accommodate
Adapting Conflict Resolution Approaches
The final module guides participants on how to blend and adapt various conflict resolution approaches in real-life scenarios. Emphasis is placed on dynamic flexibility, role-playing, and simulations inspired by methodologies from popular conflict management literature. Selecting Appropriate Styles Dynamic Flexibility in Conflict Practical Adaptation and Role Plays
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All You Need to Know
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Engage with an AI tutor for real-time feedback and support.
Learn at your own pace, anytime and anywhere.
Participate in interactive role plays and simulations.
Receive instant answers to your questions during lessons.
Explore practical case studies for better understanding.
Benefit from a structured course designed for diverse learners.