This course covers strategies for resolving conflicts and negotiating agreements within teams and organizations. Participants will practice techniques for securing resources, influencing project decisions, and fostering constructive workplace relationships.
Acquire essential negotiation skills for workplace success.
Develop conflict resolution techniques that improve team dynamics.
Enhance your ability to build constructive relationships at work.
In this module, learners will explore the fundamental concepts of negotiation, including key definitions, ethical considerations, and the importance of a win-win mindset. The content draws on classic negotiation frameworks and highlights the principles outlined in popular books such as 'Getting to Yes'. Introduction to Negotiation Key Negotiation Frameworks Ethics and Principles in Negotiation
This module focuses on understanding the nature of conflict within teams, distinguishing between constructive and destructive conflict. Learners will explore communication barriers and different conflict management styles, drawing from frameworks like the Thomas-Kilmann Conflict Mode Instrument and insights from 'Crucial Conversations'. Analyzing Team Conflict Conflict Management Styles Communication in Conflict
The module delivers practical negotiation techniques including planning, collaborative methods, and creative problem solving. Participants will strategically prepare for negotiations using frameworks from 'Getting to Yes' and other best practices. The focus is on leveraging negotiation tactics to secure agreements that satisfy all parties involved. Preparing for Negotiation Collaborative Negotiation Techniques Problem-Solving Approaches in Negotiation
This module focuses on strategies for dealing with internal negotiations related to resource distribution and decision-making. Learners will explore methods to secure necessary resources and advocate effectively for their project ideas. The content is enriched with real-world examples and theories from negotiation and influence literature. Negotiation for Resource Allocation Influencing Organizational Decisions Overcoming Organizational Barriers
This module highlights the importance of emotional intelligence, communication, and empathy in building constructive relationships. It connects interpersonal skills with negotiation success, underscoring how sustained trust can ease future conflicts. Learners will discover techniques to nurture relationships both during and after negotiation processes. Effective Communication Empathy and Active Listening Managing Relationships Post-Negotiation
This final module encourages learners to apply the principles and techniques acquired throughout the course in simulated workplace scenarios. Through role-playing exercises, case study analysis, and reflective feedback sessions, participants will develop the confidence and practical skills needed for effective negotiation in dynamic environments. Emphasis is placed on real-life application and iterative learning. Role-Playing Negotiation Scenarios Case Studies Analysis Reflection and Feedback
Engage with an AI tutor for real-time support.
Flexible learning schedule to fit your needs.
Interactive modules with practical applications.
Role-playing scenarios to practice negotiation.
Real-world case studies to enhance understanding.
Instant feedback to accelerate your learning.